When you need a cleaner, you want to know you are getting someone who will work with you to deliver a result you love. At Clean Homes we make this easy, by matching you with a cleaner who we think will best match your needs. 

Finding a cleaner who is suited for you may feel difficult. Whether you are looking for a regular full house clean or just occasional help, we can provide you with a great service. 

If you feel uncomfortable with your cleaner or are unhappy with the service they provide, we can change your cleaner. We can trial a new cleaner so that you can be sure that you are getting the right fit for you.

Yes. When it comes to who you have cleaning your house, we want you to feel comfortable with them and their ability to provide a service that is right for you. Clean Homes will make the process easy so you don’t have to worry about your regular cleaning. 

Yes. We understand that every home has different needs, from the products you want used on your sides to the areas you want to be cleaned. Our cleaners make sure to get the priorities of your clean, taking note of any special requests you may have. This varies from the movement of furniture to which items you do not want to be touched. 

Prior to the beginning of a clean, you can use a variety of channels to interact with your cleaner directly. These can be through any channel they have left open for communication. You can also communicate with them on the day, whether that be through a note or a face to face conversation. 

At Clean Homes, we can arrange your cleaning around you. Our cleaners are very flexible and times can be arranged with our area coordinator or with the cleaner themselves. We clean homes Monday-Friday during business hours.

This is entirely up to you. If you do not have the facilities to move around the home easily to let your cleaner in, this is recommended. All our cleaners are vetted so you have peace of mind either way. 

Yes. We understand that your service animal is important to your wellbeing and we will match you with a cleaner who is happy to work in an environment with animals. 

For safety and hygiene reasons, we ask that all clients provide their own cleaning products for regular cleaning. 

Of course. We understand that for those who have limited mobility, you would prefer to be in your own home. This can also be easy for your cleaner, if you are home during the cleaning times you can let them in and discuss what you want cleaned. 

Clean Homes are a member of the Absolute Domestics Group, offering services in all capital cities and regional regions across Australia. We are an approved house cleaning service provider for WorkCover and TAC (Transport Action Commission). 

At Clean Homes, we understand that it's not just the house that needs care but our clients too. Each job comes with its own challenges and each client will have their own requirements they want fulfilling. That is why our goal is to provide a service that is consistent and professional but also personable to you. 

Clean Homes can help you take back your home with our cleaning services. Our team of skilled cleaners are there to help you by providing a friendly and professional service. We make booking easy, with our customer professionals providing a stress free way to arrange your first clean.

If you have any more questions regarding Clean Homes and our services, do not hesitate to fill out our enquiry form. We prioritise proving a transparent and complete response to all questions we receive.

At Clean Homes we offer a variety of cleaning services, from weekly cleans to seasonal cleans, we can cater to your ideal clean. Our team can help tailor scheduled cleans around your plan, to offer you a service that is inline with your needs. 

Yes. We want our customers and cleaners to have a strong relationship so that you both feel comfortable during a clean. 

At Clean Homes, our number one priority is providing a cleaning service that leaves you satisfied. We train our cleaners to the highest industry standards to assure this. To ensure a quality service, we recommend getting in contact with your cleaner prior and highlighting the key areas you want cleaned and the amount you want cleaned to properly gauge timeframes. 

All cleaners who work with Clean Homes are covered by Public Liability Insurance. This covers you and those around you from any damage or injury caused by the cleaner's negligence. This protection is vital, with it being one of the main reasons to utilise our agency. 

Yes. Whether you are on a managed or a self-managed plan, your NDIS funding can be used with our service. 

As a household service, you can use your Veteran Affairs payments for a clean. You must be assessed to have a requirement for assistance with household tasks or suffered a service related injury or condition. 

Yes, all Home Care Packages include domestic assistance. Your Home Care Package will vary the amount of money you will receive for a clean.

If you have received a compensable injury as a result of a workplace accident, you can claim our household cleaner services through the relevant provider. Each state has different rules regarding what qualifies you for assistance. You should check with your insurance case manager to make sure you can include the service in your rehabilitation cover.  

You should check with your insurance company whether you are able to claim household services for your injury. If you are covered by insurance then our service will be classed as a household service and can be claimed. 

We understand that for most services, you will require proof that you used your plan money. Our cleaners can provide a receipt for the service that they provide. Please advise your cleaner prior to cleaning if you need consistent documentation of payment. 

Our team is here to help you and will answer all your cleaning services questions. Call Clean Homes on 1300 305 182 between 8:30am to 5pm on weekdays or fill in our online contact form. 

If the situation with your funding changes, please contact your cleaner and our customer support team. Our team is available on 1300 305 182 or through our online contact form. 

Every cleaner who works with Clean Homes is trained to maintain our high-quality standards. You can be assured that each one of our cleaners has been vetted, police checked and are professional in their approach to each clean. 

At Clean Homes, we make sure that our cleaners have the skills and knowledge to service all of your home. Whether you need a quick clean each week or a more in-depth monthly clean, our team will provide you with a fantastic service. 

Yes. They are required to undergo a police check and are interviewed by our Clean Homes team. This interview includes work history and identification checks to make sure you are getting a cleaning service you can trust.  

If you are unhappy with your cleaner or the service they provide, we can arrange for you to have a new cleaner. The process will be efficient and assures a courteous solution for you and your current cleaner. 

Yes. Every single cleaner who is hired by Clean Homes has gone through a strict application process to ensure that you are getting an honest and reliable cleaner. This includes a rigorous background check and face to face interviews, to assure you have a cleaner you can trust.

We provide house cleaning services to homes across Adelaide, Brisbane, Melbourne, Perth, Sydney and some major regional areas. No matter where you live, you can call our team regarding our cleaning service and we can see what we can do for you. 

Our team of customer support officers' main role is to provide you with friendly and efficient service. We prioritise clear and complete answers to any questions you have and deliver solutions if you encounter any problems regarding our service.

We believe in providing the right fit for you when it comes to our cleaners. Once our customer service team has been made aware of your issue, we will explore a number of avenues to fix the problem. This can include finding you a new cleaner. 

As a member of the Absolute Domestics Group, we are one of the industry leaders in providing cleaning services. Our team of dedicated workers are committed to our customers, so they receive a service that leaves them satisfied. From our cleaners to our customer support staff, we make sure that we are proud of the work we have done. 

At Clean Homes, we take each complaint seriously. We want to make sure that everyone has a fantastic customer experience. We understand that with a house clean, you want fantastic service. We have trained our cleaners to provide a service that delivers what you want. Whether this has been communicated between you or not, we trust our cleaners can deliver you a satisfying result.

Even in the best relationships, customers can feel let down. We make sure that whenever this happens, we have an open line of communication to understand your issues and how we can fix it.