The importance of first impressions
When it comes to meeting a client for the first time, first impressions count. It is a well known fact that “most people will judge you within the first few seconds of meeting you and this impression will stick” according to recruitment consultancy Morgan McKinley.
“Making a first impression is becoming more and more important in the current job market due to the competitiveness of it” and in the cleaning industry, competition can be fierce so getting it right the first time is absolutely important.
So how do you go about making the best possible first impression? Here are 5 things to consider when meeting someone for the first time:
1. Be prepared – A major aspect of a first impression lies in the confidence you have in yourself and what you have to offer. People will immediately sense whether you’re organised and on the ball about what’s needed. Being well prepared will automatically give you a sense of creditability with the client and creates a good first impression. Know what questions you need to ask, make notes if you need to and use active listening to make sure you hear what the person is saying.
2. Be on time – Don’t underestimate the importance of being punctual when meeting a potential client for the first time, being even a few minutes late can send a message that you’re not taking the job seriously. Keep an eye on the time, and if for some reason you’re going to run late, let them know. Just a simple phone call will suffice, and if you’re only going to be a few minutes late, there isn’t a need to go into why.
3. Be yourself, don’t be afraid – Your body language says a whole lot on a first meeting. If you’re nervous, you’re probably going to look more introverted or disinterested than you actually are. Smile, try to keep from fidgeting, and adopt an “open” posture – that means no crossed arms or crossed legs. A nice tilt of the head can also be the difference between looking bored and actually being interested.
4. Attitude – Be polite, inquisitive and yet still portray a positive attitude towards the cleaning job. Remember to smile and seem interested in the work. Remember, we’ve sung your praises here at the Agency so the client is already looking forward to having you there.
5. The importance of appearance – Remember to look professional when turning up for a new job. This means wearing an Clean Homes shirt, black shorts or pants and your name badge. Taking an extra few minutes to check your appearance in the mirror before you leave home and making sure you’re well groomed will translate into how positive you feel!